EFFICIENT COMMUNICATION:
ACTIVE LISTENING

INTRODUCTION

Active listening engenders mutual respect and trust, helps prevent business crises and is a crucial skill for professionals who interact directly with customers and those who manage teams and work with different collaborators.

Through active listening,  they learn to understand not only the words conveyed by the speaker but also their underlying thoughts, emotions and needs.

It involves fully understanding all our collaborators, interpreting and valuing their needs and concerns as well as offering them what they need for mutual benefit.

GOALS

The main aim of the active listening course is to develop the ability to listen consciously and deeply. This enables participants to understand the emotions and nuances of who they are addressing, which makes all the difference in any business collaboration. By means of role-playing and practical exercises, professionals learn to eliminate distractions, pay full attention and offer thoughtful and empathetic responses.

This skill strengthens working relationships, improves team collaboration and customer relations as well as helping in dispute resolution, promoting a more harmonious and effective working environment.

WHO IS THE PROGRAMME DESIGNED FOR?

This programme is designed for professionals aiming to improve their communicative impact on those around them. It is particularly suitable for B2B and service environments, in which listening is a key factor for project development and customer satisfaction.

Leaders and managers: To improve team management and dispute resolution.

Sales reps: To better understand customer needs and close sales more successfully.

Customer support professionals: To provide a more attentive and personalised service, thus increasing customer satisfaction.

Human resources professionals: To conduct interviews and evaluations more effectively.

Healthcare professionals: To develop a deeper understanding and connection with patients, providing more efficient support.

CONTENT

This training will equip the participants with the tools they need to improve their active listening skills, promoting more efficient communication and more harmonious and productive working relationships.

By means of practical exercises, we work on the following points:

METHODOLOGY

100% practical and experiential methodology. A unique and unforgettable training model designed by top-ranking communication specialists and journalists working in radio and television.

This training course takes active listening tools from the world of journalism and applies them to the business world. The training follows a learning process with dynamic and innovating exercises enabling professionals to learn through practice and in-depth analysis of their performance. It often makes them step outside their comfort zone to accelerate their awareness and learning.

DURATION

Two 4-hour sessions.

All programmes can be customised to meet the client’s needs, with options to extend or shorten the duration as required.

MORE TRAINING COURSES

INCLUSIVE AND EFFECTIVE COMMUNICATION
COMMUNICATING IN PUBLIC TO MAKE AN IMPACT AND INFLUENCE OTHERS
EFFECTIVE COMMUNICATION: ACTIVE LISTENING
MEDIA RELATIONS
COMMUNICATION COACHING FOR SPEAKERS
CUSTOMISED TRAINING